Terms of Payment and Delivery
Prices
Prices are shown in €uro and include current German VAT of 19% where applicable.
International Orders
Full payment in advance by bank transfer (less 5% discount) or PayPal is requested for all shipments outside Germany. Carriage is charged at cost and is subject to weight and destination which will be separately confirmed. Goods will be sent to the address given by you in your order and stated in the order confirmation. Please note, that your goods may be part-shipped.
International customers might have to pay import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be paid by you. Please note that customs policies vary widely from country to country. Tischtennis OASE advises each customer to contact their local customs office for further information.
Shipping
The customer has the option of insuring the shipment for a small extra amount. If the customer chooses not to use this option, shipping will take place on account of the customer.
Power of revocation
Consumers with residence in Germany in the legal sense of § 13 BGB have the right to revoke their declaratory act towards conclusion of a contract within two weeks after receipt of goods. This is not valid for "Fernabsatz" contracts delivering goods that have been produced with the customer’s specification or that are explicitly created for the consumers` individual needs. The revocation needs no reason and has to be declared either in a written form or by returning the goods. The observance of the deadline is fulfilled by an in-time dispatch of goods. Using power of revocation, the consumer in Germany is obliged to return the goods as shipment via box if possible. Costs for return shipment have to be paid by the revoking consumer for an order value up to 40,00 EUR, unless the delivered products do not correspond with the ordered ones. For an order amount higher than 40,00 EUR the consumer does not have to pay the costs for the return shipment. The revocation has to be addressed to:
The cancellation has to be sent to:
Tischtennis OASE Vertriebs GmbH
Wiesenstr. 13
D-76833 Siebeldingen
eMail info@tt-oase.de
The power of revocation is not existent for delivery of goods that have been produced with the customer’s specification or that are explicitly created for the consumers` individual needs. Your power of revocation terminates early if the partner of contract has started the fulfilment of service with your explicit agreement before expiry of the revocation deadline or if you have initiated it yourself.
Warranty
For all products the implied warranty as defined by German law applies. If a customer wants to make a claim to the warranty he can send the goods back to Tischtennis OASE Versand GmbH, along with a copy of the purchase invoice. Depending on the product, Tischtennis OASE Versand GmbH or the manufacturer will determine whether the defect comes under the manufacturer’s implied warranty. If the defect doesn't come under the warranty, in many cases the product can be repaired at the expense of the customer.
Disclaimer
Tischtennis OASE Versand GmbH is not liable for any damages related to the sold products, regardless of the cause of the damage (such as but not limited to malfunction, misuse or incorrect instructions). All matters are subject to German jurisdiction.
Last update: January 2012